POLICY
1.Ethics, Confidentiality, labour & CSR Policy
Ethics :
D’Well research complies with all the applicable commercial and public anti-bribery laws in the respective countries which prohibit corrupt offers of anything of value, either anything directly or indirectly to anyone. Adequate procedures are in place to ensure no person representing our company will commit to any offenses under the Bribery Act. We are a highly ethical and transparent firm we have strictly prohibited anyone from indulging in any non-ethical practices.
Confidentiality:
D’Well Research will not disclose the discloser’s confidential information, except to employees, Affiliates, agents or professional advisors who need to know it and who have a legal obligation to keep it confidential. We will use any confidential information only to exercise the rights and fulfill obligations under this agreement. We may disclose confidential information when legally compelled by a court or other govt authority. To the extent permitted by law, we will promptly provide the discloser with sufficient notice of all available details of the legal requirement and reasonably cooperate with the discloser’s efforts to challenge the disclosure, seek an appropriate protective order or seek any other legal avenues as the discloser may seem appropriate. We will ensure that our professional advisors are also bound by the non-disclosure agreement and use obligations.
Labour:
D’Well research abides by the applicable labour right policy and employment regulation. We ensure that each employee is treated fairly and equally at the workplace and that there is no discrimination.
CSR:
D’well research involves in local communities and our management team encourages to carry out charitable activities to enhance quality of life in local communities.
Changes in policy- We may update this policy from time to time by posting new version on the D’Well Research Website. Please refer to this policy regularly.
Please contact Managing Director of DoWell in thomas@dowellresearch.sg if you have any doubts and concerns.
2.Privacy policy-Respondentsy
What this policy means
This privacy policy explains how D’Well and its allied organisations handle your personal information and data when you act as a respondent to our market research studies.
For whom it applies
This privacy policy applies to all the products, services and websites offered by D’Well and their affiliates, except where otherwise noted. We refer to those products, services and websites collectively as the “services” in this policy.
Our Policy
D’Well Research is committed to protecting the privacy of all information; we collect from our Research participants. This policy applies to all the participant information that is collected or used in the conduct of our business. The policy covers and applies to all information stored at any D’Well Research facility or on any D’Well research network. Anyone who has access to such information or data has to follow this policy.
Participant information
We treat all data and information collected from respondents as confidential and use it only for research purpose. We keep respondent information safe and prevent the misuse and any illegal disclosure of it by our employees, staff members or third parties.
Research participant Information
Selecting respondents:
We are a market research company doing research for its clients and own purpose. We need your valuable opinion for research purposes to authenticate, analyse and conclude data & finalise reports. We select respondents for our research based on the profile disclosed to us by them or public media. Based on this D’Well or client selects the respondent. business. The policy covers and applies to all information stored at any D’Well Research facility or on any D’Well research network. Anyone who has access to such information or data has to follow this policy.
Protecting personal information:
We protect and safeguard information collected from participants. We don’t sell, disclose or publish any personal information. We disallow selling such data to third parties without participant permission. We hold all personal data securely – in our/clients place for analysis purpose; we don’t keep personal information or survey data for more than 90 days after compiling the report. We keep the report only for reference purpose after 90 days. D’Well, its sister concerns or clients are the owners of survey data and all personal information. At the request of participants, we provide access to the personal information collected about them. We may correct any information that is wrong or inaccurate or have the personal information deleted.
Feedback data protection:
During survey or research, the participants are requested to provide comments, feedback ideas, reports, suggestions data or other information to D’Well (collectively “Feedback”). We may record the voice and image of participants and such recording will also be considered as “Feedback”.
D’Well may use any feedback provided to develop and enhances client’s current or future products and services. Respondents need not disclose to D’Well any third-party information that they are obligated to maintain as confidential .
We may collect your personal information or data from third parties if you give permission to those third parties to share your information with us. Any feedback given by the respondents to D’Well will be considered as confidential and any information provided to respondents by D’Well and clients shall be considered confidential.
Non-disclosure agreement:
Respondents will be requested to accept Non-disclosure agreement (NDA) before the survey/research.
All research participation is voluntary. Respondents can opt out of research at any time and all time with no penalty or hesitation.
We take all proper physical, electronic and procedural security measures to protect all data and personal information.
Information security
Feedback data protection:
During survey or research, the participants are requested to provide comments, feedback ideas, reports, suggestions data or other information to D’Well (collectively “Feedback”). We may record the voice and image of participants and such recording will also be considered as “Feedback”.
D’Well may use any feedback provided to develop and enhances client’s current or future products and services. Respondents need not disclose to D’Well any third-party information that they are obligated to maintain as confidential .
We may collect your personal information or data from third parties if you give permission to those third parties to share your information with us. Any feedback given by the respondents to D’Well will be considered as confidential and any information provided to respondents by D’Well and clients shall be considered confidential.
Data integrity
D’Well research will take all measures to ensure that personal data collected is accurate, relevant, complete and current and only used to fulfil our obligations to the clients.
D’Well research analyses data based on logical, empirical, statistical or psychological approach and presented in our report without disclosing personal identity.
Reports usage
We do not disclose the reports to third parties, we or client use it for the present or future strategies.
Data processing
Changes in Privacy policy
We may update this policy from time to time by posting a new version on the D’Well Research Website. Please refer to this policy regularly. If we decide use your data in any other manner than stated before, we will approach via mail or telephone for your consent.
Please contact Managing Director of DoWell in thomas@dowellresearch.sg if you have any doubts and concerns.
Online Information
D’Well respects the voluntary nature of participation and protects the respondent’s identities when collecting survey responses online. The only use of their browsing activity is error free survey experience.
What this policy means
Our Research studies are conducted based on code and conduct of ESOMAR, MRA, AMSRS and EphMRA based on client’s requirement and objectives of project. If you have any doubts & concerns about our use of personal data or information, please contact by mail at mail@dowellresearch.com.
3.Quality Policy
Quality Policy
The quality standards of Dowell research significantly reduces the risks connected with doing market research work. We have vigorous and healthy systems in place to ensure outcomes to the specifications and deadline. Our research analysis and findings are in conformance with established fair and best practice principles in market research.
Manpower quality
Our entire team are knowledgeable and trained to deal with every stage of the research process. We keep our team upgrade from time to time to every new development in market research to maintain top standards in research.
Technology
Availability of technical experts, Research experts, Advanced facilities, modern tools,professional equipment and latest technology to ensure quality in the entire research process.
Process quality
We Assure Quality at all levels of the Research process. Three tier quality check is used in transcription. Checking is done at the level of transcriber, moderator and by analyst.We follow a strict policy of checks and supervision to ensure quality and document every stage of the procedure. Our robust project management systems are devised to produce the highest quality products & services and to receive top levels of client satisfaction.
Communication quality
We have a flexible and open approach to our clients and involve them in every stage of the research process. We care and give individualised attention to customers.We communicate and have them on board to ensure total quality in research output.
Total Quality management
Our premium quality standards constitutes Total quality management policy which makes clients feel confident to choose Dowell research as their most preferred research partner. High quality standards, Client satisfaction are the core principles driving Dowell research. We follow industry rules, guidelines to achieve highest quality in business.
Professional Standards
ICC/ESOMAR International Code, Insight Association code, AMSRS code – We adhere to these Global standards for self-regulation for researchers and data analysts and follow all guidelines and rules set by these organisations for members.
If you have any Queries, Please get in touch with our Quality team at mail@dowell research.com
4.Security Policy
Security Policy
Dowell uses network security measures consistent with current best practices to protect its network systems, website, email and mailing lists.
Technical Measures:
These measures include technical, procedural, monitoring and tracking steps intended to safeguard data from misuse, unauthorized access or disclosure, loss, alteration or destruction. We conduct vulnerability assessment and networking audit on a regular basis on our systems to help detect any issues related to operating systems and networks which may lead to breach of security and loss of data. Apart from this, We conduct mock drills to secure and check the vulnerability of our systems to electronic attacks.
Patch management :
We regularly update our systems and upgrade our system softwares. We use AVG antivirus and update it regularly for advanced safety. We use latest linux operating systems on our premises which provides more security from potential risks like virus attacks and hacking.
Site and device access:
Access to our servers and network devices is secure with strong password authentication set by our security team. When an employee, intern leaves our firm or a contract ends, we revoke their physical and logical access to our systems and servers by changing the password and ensuring that no data is in possession of them.
Security protocols:
We use different encrypted network security protocols like HTTPS, SFTP and SSL protocols to ensure the security and integrity of network data.
Acceptable use policy:
Our employees are required to follow an acceptable use policy and follow ethical practices. They are required to
Not attempting to break the security of any computer network or user
Not posting commercial messages to usenet groups without prior permission
Not attempting to send junk e-mail or spam to anyone who doesn’t want to receive it.
Not attempting to mail bomb a site with mass amounts of email in order to flood their server
To undergo mandatory annual training on information security and data protection.
Member and Client data protection:
Member and Client Data is a high priority and we use our own protective measures, as well as the capabilities of our software and hardware vendors. We realize there can be incidents of misuse or unauthorized malware infiltration like hacking, virus, spyware attack as almost every network, website, service and user encounters. In those instances, our goals are to move quickly to isolate the problem, ensure or restore proper functionality and minimize any inconvenience to our uses.. As appropriate and necessary, Dowell will notify the relevant authorities of these incidents of misuse or unauthorized program infiltrations of the network.
Certification
We undergo certification by various clients with whom we are working.
100 percent secure data transmissions over the internet is not a guarantee. Consequently, we cannot ensure or warrant the security of any Data you transmit to us and you understand that any Data that you transfer to Dowell is done at your own risk.
This policy is applicable to all of Dowell’s websites and branches situated in different countries.
Changes in Security policy- We may update this policy from time to time by posting new version on the D’Well Research Website. Please refer to this policy regularly.
If you have any queries Please get in touch with our Security team at mail@dowellresearch.com
5.Privacy Policy-Clients
This privacy policy explains how D’Well and its allied organisations handle your personal information and data when you become a client/partner to our market research studies.
What this policy means
For whom it applies
This privacy policy applies to all the products, services and websites offered by D’Well and their affiliates, except where otherwise noted. We refer to those products, services and websites collectively as the “services” in this policy.
D’Well Research is committed to protecting the privacy of all information; we collect from our clients. This policy applies to all the client/partner information that is collected or used in the conduct of our business. The policy covers and applies to all client information stored at any D’Well Research facility or on any D’Well research network. Anyone who has access to such information or data has to follow this policy.
Our Policy
Client information
We treat all data and information collected from clients as confidential and uses this information to fulfil our contracts and obligations to them. We keep client information safe and prevent the misuse and any illegal disclosure of it by our employees, staff members or third parties.
We protect and safeguard information provided by clients. We don’t sell, disclose or publish any information. We disallow selling such data to third parties without client permission. We hold all personal data securely – in our place for analysis purpose; we don’t keep personal information or survey data for more than 90 days after compiling the report. We keep the report only for reference purpose after 90 days. D’Well, its sister concerns or clients are the owners of survey data and all personal information. At the request of clients/partners, we provide access to the information collected from them. We may correct any information that is wrong or inaccurate or have the personal information deleted.
Protecting personal information:
Data and Information security
We take all proper physical, electronic and procedural security measures to protect client data and information. We secure your data on electronically secure computers managed by technical and security team with regular checking upgrading,mock drills, apart from our annual security analysis with the help of security vendors. All physical locations are safe with biometric access control systems control systems surveillance cameras and intrusion detection sensors.
The backup data is stored is safely and securely in our own premises and the same procedure above is maintained for electronic security and the physical locations are safe with biometric access control systems, surveillance camera and intrusion detection sensors.
Backup data security:
Following are the high-level activities performed within the security incident management process
Notification and receipt of an incident
Verification of incident Reporter’s authority
Incident recording and classification
Incident assignment/routing
Incident diagnosis and resolution
Functional and Hierarchical Escalation
Escalation and Follow-up
Problem record generation
Updating client about progress
Close incident record
Client Satisfaction survey
Reporting and Analysis
Incident Report Generation
Security incident management:
Information security
We take all proper physical, electronic and procedural security measures to protect client data and information.
Data processing
D’Well research analyses data based on logical, empirical, statistical or psychological approach and presented in our report without disclosing Identity.
Access to client data:
We do not entertain any access requests from any user unless he has taken permission from the client and is provided by us with a USER ID and PASSWORD for access.
Changes in Privacy policy
We may update this policy from time to time by posting a new version on the D’Well Research Website. Please refer to this policy regularly. If we decide to use your data in any other manner than stated before, we will approach via mail or telephone for your consent.
Please contact Managing Director of DoWell in thomas@dowellresearch.sg if you have any doubts and concerns.
Reports usage
We do not disclose the reports to third parties, we share with client for usage in present or future strategies.
What this policy means
Our Research studies are conducted based on code and conduct of ESOMAR, MRA, AMSRS and EphMRA based on client’s requirement and objectives of project. If you have any doubts & concerns about our use of personal or client information, please contact by mail at mail@dowellresearch.com.
6.GDPR Compliance
With GDPR in place, We have made sure that a full scale data protection team and systems are in place to put our communications with our partners and clients in order. We have formally complied to the GDPR ACT and taken necessary technical, administrative as well as security measures to ensure full compliance.
GDPR Compliance
Data protection team
We have deployed full scale Data security team to ensure that personal data is fully protected during communication, ensure round the clock vigilance to protect data stored in our systems are protected and which passes through our networks is not hacked or stolen
We have taken steps to ensure Full data protection with the help of our vendors by putting strong network and communication protection systems in place. We conduct data protection impact assessment checks regularly on our systems and network to ensure compliance with applicable legal,regulatory and policy requirements regarding data protection and privacy. Our procedures assesses risks, potential effects of any disruptions and evaluate protections and alternative methods to mitigate potential privacy risks.
Technical and security measures
Personal data use policy
We follow a responsible policy on the use of personal data to avoid compliance issues. We take consent from the subjects on the personal data collected for research purposes. We take approval from our clients as well as partners regarding correspondence, mails, newsletters sending or sharing data to ensure compliance.
We only use and keep the personal data that is needed at any given time and only for the intended purpose. When its need and duration is over, we delete the data. We respect the customers right to withdraw consent and request data to be deleted. We act upon the request and delete all such data from our systems.
Data minimalisation principle
Data minimalisation principle
Our Technical as well as our security team have put up fool proof technology and processes to ensure data stored on our sites, sent via email or in any other format during correspondence is not hacked, stolen or lost. We notify local data protection authorities of any breach within 72 hours of discovery.
If you have any queries regarding GDPR compliance, then please contact Data protection team at mail@dowellresearch.com.
7.Whitepaper – Clients
Stages of Project Management after order confirmation
Signing NDA- Dowell Research Project Team led by Project Manager signs Non disclosure agreement with Client. We undertake not share any information related to projects like videos, audios or data to any other party. We keep data in our systems only for 90 days after project confirmation.
Project Objectives are reconfirmed by client with our Project team before it gets underway. The expanded project objectives are also added and discussed with client.
Project in charge schedules the timeline of the project with the client.
Project team kicks off the project meeting with the client discussing the objectives further and the deep insights they are looking for.
Segmentation and finalisation of target market is done by the analyst.
Preparation of Screening questionnaire by the analyst for recruiting respondent from online, offline or social media channels.
Screening questionnaire is prepared for each project to target the right respondent.
Screener is approved by the client before start of recruitment.
First stage
Second stage
Training to interviewers by project in charge for each location and translation of screeners to different languages according to the location of the study.
Online platform for screener entry set up by programmer. The screener is either entered by the respondent or the interviewer according to the level of the respondent and easiness of the screener.
Screening is done by the recruitment team
Back checking is done by the quality team to check the quality of the respondents selected.
The draft report is prepared by the analyst in slides/powerpoint/videos and submitted to client for approval.
The draft report is approved by client. The client gives his suggestions and any other needs on the draft report.
The final report is prepared by analyst taking into consideration the client suggestions and duly submitted by project in charge.
The documentation is completed and the data is kept for 90 days as per the NDA signed earlier with client and respondents.
Final Stage
Third stage
Signing of NDA with each interviewee and respondent to keep the privacy. Most of the studies are white labelled so there will be no disclosure of client identity to any third party. The NDA with respondent ensures no personal data taken during the project is disclosed and their identity is preserved safely. The NDA clearly state that we use only the collective insights from all data and not any individual opinion.
The guidelines for testing/interviewing are prepared by the analyst.
The guidelines are prepared for the different methodologies used in the project by analyst initially and approved by the client finally.
The project distribution to each location is done by the project manager. The interviewer is trained about when, where and how the interviews are to be conducted.
The guidelines are translated to respective local languages by the interviewer.
Interviewing is done by the interviewee.
The audio and video recordings are done by the interviewer and are translated by the interviewer along with the note taker and the translator present during the interviews. The simultaneous translator provides the translation of the audios at the same moment to the client from field or our facilities on demand.
The audios and video files are uploaded to our database for client viewing.
The translations and transcriptions of the audio and videos are done by the interviewer.
The summary notes are prepared by the interviewer.
The products distributed by the interviewer to the respondents during interviews are then reclaimed.
The analysis based on the notes prepared by the interviewee are done by the analyst.
The audios and videos are edited by the programmer as per the requirements of the report. Some video clips are added and important notes taken to be reported to the client as in real time.